All Sales Are Final: Once a ticket is purchased, we do not offer refunds or exchanges unless the event is canceled or rescheduled. This is because our events are small and local, with limited seating and planning based on the number of tickets sold.
Event Cancellation: If the event is canceled, ticket holders will be offered a full refund. We will notify you about the cancellation and process refunds within 30 days of the cancellation notice.
Event Rescheduling: If an event is rescheduled, ticket holders will have the option to either retain their ticket for the new event date or request a refund. Refund requests must be made within 14 days of the announcement of the rescheduled date.
Event Changes: Minor changes to the event, such as changes in the lineup of performers or slight changes in timing, do not qualify for refunds.
Refund Process: To request a refund, please email us at [your contact information] with your ticket details and reason for the refund request. Please note that refund eligibility will be determined in accordance with this policy.
Exceptional Circumstances: We understand that exceptional circumstances may occur. If you believe your situation warrants a refund outside of our policy, please contact us to discuss your case. However, please be aware that such refunds are granted at our sole discretion.
Contact Us: For any questions or concerns regarding your tickets or this policy, please contact us at DGIT@tonguetwisted.co.uk.